Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how 36earnphp ("36earnphp," "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you," "Player," or "Data Subject") who access or use the 36earnphp online casino platform available at 36earnphp.org and any associated mobile or web applications (collectively, the "Platform").

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy applies to all personal data collected through the Platform, including data collected during registration, gameplay, financial transactions, customer support interactions, and use of our responsible gaming tools.

2. Data Controller Information

36earnphp acts as the Data Controller for personal data collected through the Platform. As Data Controller, 36earnphp determines the purposes and means of processing your personal data. Our designated Data Protection Officer (DPO) oversees compliance with the Data Privacy Act and this Policy.

For all data privacy inquiries, requests, and complaints, you may contact our DPO at: [email protected]

3. Information We Collect

36earnphp collects the following categories of personal data:

• Identity Data: Full name, date of birth, nationality, and government-issued ID details (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence) collected during registration and KYC verification.
• Contact Data: Mobile number, email address, and residential address (city/province, e.g., Manila, Cebu, Davao, Quezon City, Makati).
• Financial Data: GCash account number, PayMaya account details, BPI/BDO/Metrobank account information, transaction history, deposit and withdrawal records.
• Account Data: Username, encrypted password, account preferences, gaming history, bonus usage, and responsible gaming settings.
• Technical Data: IP address, device type, browser type and version, operating system, session timestamps, and geolocation data (country/region level).
• Usage Data: Pages visited, games played, session duration, click patterns, and feature interactions on the Platform.
• Communications Data: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.

4. How We Collect Your Data

36earnphp collects personal data through the following means:

• Direct Collection: Information you provide when registering an account via the 36earnphp Login page, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access and use the Platform.
• Third-Party Sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment verification data from payment processors such as GCash and PayMaya.

5. How We Use Your Information

36earnphp uses your personal data for the following purposes:

• To create and manage your 36earnphp account and verify your identity.
• To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• To provide access to all games and features on the Platform, including slots, bingo, EVO Live, color prediction, and other 36earnphp Casino offerings.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements, PAGCOR compliance, and the Data Privacy Act of 2012.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities.
• To administer bonuses, promotions, and loyalty programs in accordance with their applicable terms.
• To provide customer support and respond to your inquiries and complaints.
• To send you service-related communications, including account notifications, security alerts, and updates to our policies.
• To operate and improve our responsible gaming tools, including deposit limits, self-exclusion, and session reminders.
• To analyze Platform usage and improve the overall player experience.

6. Legal Basis for Processing

36earnphp processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data, such as during account registration.
• Contractual Necessity: Processing necessary to perform our obligations under the Terms & Conditions you have agreed to, including account management and transaction processing.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including AML obligations and PAGCOR regulatory requirements.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.

7. Sharing Your Information

7.1 36earnphp does not sell, rent, or trade your personal data to third parties for their own commercial purposes.

7.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions.
• KYC & Identity Verification Providers: Third-party services that assist us in verifying your identity and age in compliance with regulatory requirements.
• Fraud Prevention & Security Partners: Service providers that help us detect and prevent fraudulent activity on the Platform.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where required by law or regulatory directive.
• IT & Infrastructure Providers: Cloud hosting, data storage, and technical service providers who process data on our behalf under strict data processing agreements.

7.3 Any third party that processes personal data on behalf of 36earnphp is required to do so only in accordance with our instructions and in compliance with the Data Privacy Act of 2012.

8. Cookies & Tracking Technologies

36earnphp uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and understand how you use the Platform.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session after using the 36earnphp Login page and processing transactions.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement.
• Security Cookies: Used to detect and prevent fraudulent activity and unauthorized access.

You may control cookie settings through your browser preferences. Please note that disabling essential cookies may affect the functionality of the Platform, including your ability to log in and play games.

9. Data Retention

36earnphp retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML regulations.
• Financial transaction records are retained for a minimum of five (5) years as required by the Anti-Money Laundering Act.
• Customer support communications are retained for three (3) years.
• Technical and usage data is retained for up to two (2) years for platform improvement purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be attributed to you as an individual.

10. Data Security

36earnphp implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Role-based access controls ensuring that only authorized personnel can access personal data on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of our Platform infrastructure.
• Staff training on data privacy obligations and secure data handling practices.

While 36earnphp takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 36earnphp Login credentials and for notifying us immediately of any suspected unauthorized access to your account.

11. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 36earnphp:

• Right to be Informed: The right to know how your personal data is being collected and processed, as described in this Policy.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within the timeframes prescribed by the Data Privacy Act.

12. Children's Privacy

The 36earnphp Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from persons under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account and delete all related personal data. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

13. Changes to This Policy

36earnphp reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via the contact details on file and update the "Last updated" date at the top of this Policy. Your continued use of the Platform following notification of any changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

14. Contact & DPO Information

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 36earnphp, please contact our Data Protection Officer:

• Email: [email protected]
• Response Time: We aim to respond to all data privacy requests within fifteen (15) business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.